Store Home FAQ

FAQ

1

Who is Software Depot?

We are an online reseller of OEM software products made by manufacturers such as Microsoft, Adobe, Autodesk and many others. For additional information, see our About Us page.
2

Is ordering online from Software Depot safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.
3

What if something will be wrong? Will I be able to get a refund?

We got professional team of technical specialists who can fix any trouble. We are confident that our management and support service are able to remedy any situation to get you satisfied. Otherwise you will get your money back!
4

I cannot find any info about the recent order.

5

What is the difference between OEM and Retail Box packaging?

Retail version of the software is a full version of the software which includes the installation disc(s), Certificate of Authenticity (if manufacturer provides), and the product keycode/serial number (if necessary). OEM software does not come in a retail box, doesn't include any printed manuals, and it is not eligible for a free technical support from the manufacturer. You can always find the “Help” files in the member’s area. OEM software is only available in "full version" editions, meaning there are no OEM upgrade products. OEM software can be upgraded to future versions of the software by purchasing a compatible upgrade product.
6

How are you able to sell your software at such low prices?

We are not under contract or "authorized" to sell on behalf of any particular software manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at lower prices from reputable sources in the wholesale market and pass those savings on to you!
7

Is there a need to register on the manufacturers website?

As we sell OEM programs, we have already registered our software and so there is no need for you to do this again.
8

When will I get the purchased software?

9

Are there full versions of software on your website?

Yes we sell only full versions of software!
10

Do you ship hard copies of the software?

No, because we sell only digital downloads, but you're able to burn your own disk with a downloaded file.
11

Are there any additional charges for software?

No.
12

Will I be able to download the purchased software in the future again (in case of PC crash)?

Sure you will be able to download your software again, just contact our support and ask them to reactivate your links.
13

Which Hardware Requirements are needed to get your software installed?

You're able to find Hardware Requirements in the description which comes with each product in our store.
14

What is an E-Manual?

An "E-Manual" is the electronic version of the manual, which accompanies software products. The E-Manual is located in the customer area.
15

On how many computers can I install the purchased software?

You're able to install this software only on ONE computer at a time.
16

How to determine what type (32-bit or 64-bit) of software will work on my computer?

17

Are your products used?

18

Can I get a discount if I'm going to buy more than one copy of a product?

Unfortunately we don't have any discounts.
19

Will I be able to get technical support?

We will help you to download, install and activate the purchased program, but we cannot teach you how to use the product.
20

Is there any membership fees on your website?

No, You don’t need to pay any membership fees.
21

Does your software come with the Certificate of Authenticity (COA)?

OEM version doesn’t come with the COA. But you will be able to activate your software and get updates from the manufacturer (some software products cannot be updated at all, ask our Support team about these exceptions).
22

What if I would like to buy software which you don't have in your store?

In case you're not able to find the program you need in our catalogue, please, contact our Support team. We will try to prepare a new release for you.
23

Shopping cart is not working, when I'm trying to add a product to my cart nothing is happening. What am I doing wrong?

Please go to browser settings and make sure "cookies" are enabled. If it doesn’t help, please, contact our Support team.